automation

The Future of Human Resources in the Age of Automation

By Max Blumberg, PhD

The full version of this article will be published in Winmark’s excellent C-Suite Report following my session there in November:

  1. Report: http://www.winmarkglobal.com/c-suite-report.html
  2. Session: http://www.winmarkglobal.com/wm/ViewEvents?function=Upcoming&network=SHR

Intro

We’ve all seen films where Artificial Intelligence replaces humans on-mass – and much debate swirls around just how much of this could ever be reality.

automation

Meet Erica – perhaps the world’s most advanced, human like robot yet. She demonstrates that we may not be too far away from silver-screen-like AI workers.

https://www.youtube.com/watch?v=MaTfzYDZG8c

Yet when we talk of automation and robotics, we really shouldn’t be looking to tomorrow. Revolution has actually already occurred – and automation is, or at least, should be transforming the world of HR.

Putting it into context

Let’s consider a few statistics…

45 percent of work activities could be automated using already demonstrated technology.

Yet fewer than 5 percent of occupations can be entirely automated using current technology. However, about 60 percent of occupations could have 30 percent or more of their core activities automated.

The effects of this are already being felt.

Last year, Barclays announced an immediate future where 30,000 banking employees would lose their jobs to automation.

Whilst more recently, Apple’s manufacturer, Foxconn, replaced 60,000 factory workers with robots.

So, what does all of this mean for the world of HR?

In short, these drastic job market changes demand that HR professionals brace themselves. Here is what may be ahead when it comes to your roles…

Corporate culture: Just what does a culture where AI, robotics and humans intermingle look like? This is a particularly relevant question given the presumed hostility that many a worker may exhibit, given the increasing robotic replacements besides them.

Performance management: Performance based management – comparing one employee to the next, is the traditional means of assessing workforce progression.

As robotics increasingly enter our workforces, just how can a scale be defined between the two? This may well be a question that you’ll have to answer.

Employee relations: Technology has already disrupted markets – take Uber as the perfect example of a tidal wave of now unhappy workers take action against automation. The question as to how you harness advancement, whilst handling disgruntled employees may well prove a relevant one sooner, rather than later.

Motivation and rewards: Some experts reason that robotics will drive down wages – if this is realised then you’ll need to re-think your reward system. Just how can workers remain motivated when working alongside the automated tech that has taken bread off of their table?

Finally, some schools of thought might argue that you’ll potentially look after far fewer staff – whilst others contend that you’ll face departments that are in-flux as automation may empower productivity and staffing levels in other areas.

Are you sitting comfortably?

Perhaps the HR department itself is not immune to a certain level of replacement – as existing technology is already boasting advanced capabilities involved with Payroll, scheduling and Benefits arrangements. Yet until recently, such automation really only represented various tools – rather than a single robot that looms to threaten your job role.

Now, however, there’s Talla – a desktop chat bot that’s in the final stages of being prepared for office life – taking on tasks such as on-boarding, 24/7 workforce support and Tier 0 and Tier 1 support. And version two is already in the making.

Author

Max Blumberg, PhD is Founder of the Blumberg Partnership workforce and sales force analytics consultancy and Visiting Researcher at Goldsmiths, University of London.